Digitization continues to progress-also at the Sparkasse. There, service employees are now being replaced by video terminals. Sparkasse relies on video terminals: Customers have to prepare for innovations Sparkasse relies on video terminals: On this reason, the bank relies on digitization Dortmund-bank customers have to be prepared for innovations regularly. A controversial fee was recently abolished at the Sparkasse. Now personal conversations with employees are going differently than usual. Sparkasse relies on video terminals: Customers have to prepare for innovations Some Sparkassen branches already offer the new service, as the MDR reports. In the Bautzen and Neschwitz area in Upper Lusatia, customers are to find video terminals for several weeks instead of service employees in the branches. Through huge screens, consumers can now contact the employees via video counters (more digital news at terminals). In the meantime, these should be in other, larger Sparkassen branches ...